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Frequently Asked Questions

Returns & Exchanges

Can I exchange my order?

Yes, you can exchange your order. Shipping fees will be charged to you. We may charge up to 25% restocking fees for unpacked new items.

Do you charge a restocking fee?

We will charge a 15% restocking fee for unwanted orders and up to 25% for unpacked new items.

What is your return policy for online orders?

Returns may include a full refund or store credit. Online purchases may be returned within 30 days of delivery. We provide a 90-day service or up to a three-year manufacturer warranty for designated computers; they are not refundable. Only devices experiencing a technical issue qualify for a full refund or exchange. If a return is for any other reason, Wamatek will refund the total amount of the returned item(s) minus a 15% restocking fee. We may charge up to 25% restocking fees for unpacked new items.

What is your return policy for store purchases?

Returns may include a full refund or store credit. Most hardware purchased may be returned for any reason within seven days of purchase. All devices come with a 90-day repair warranty for hardware or up to three years manufacturer warranty with designated partners. We may charge up to 25% restocking fees for unpacked new items.

What are my return options?

In-store: 9701 Valley View Road, Eden Prairie, MN 55344 (Open 7 days a week, 10 AM – 6 PM).

By mail: Send an email to support@wamatek.com to approve your return request. Upon approval, we will send you a return label.

Can I Cancel My Order?

We completely get it. We change our minds, too! While we wish we could, once an order is shipped, we are unable to alter or cancel it.

Got a question?

We are here to help! Visit our FAQ page for answers to common questions or reach out to our experts through our Contact Us page!