Frequently Asked Questions
Returns & Exchanges
Can I exchange my order?
Can I exchange my order?
Yes, you can exchange your order. Shipping fees will be charged to you. We may charge up to 25% restocking fees for unpacked new items.
Do you charge a restocking fee?
Do you charge a restocking fee?
We will charge a 15% restocking fee for unwanted orders and up to 25% for unpacked new items.
What is your return policy for online orders?
What is your return policy for online orders?
Returns may include a full refund or store credit. Online purchases may be returned within 30 days of delivery. We provide a 90-day service or up to a three-year manufacturer warranty for designated computers; they are not refundable. Only devices experiencing a technical issue qualify for a full refund or exchange. If a return is for any other reason, Wamatek will refund the total amount of the returned item(s) minus a 15% restocking fee. We may charge up to 25% restocking fees for unpacked new items.
What is your return policy for store purchases?
What is your return policy for store purchases?
Returns may include a full refund or store credit. Most hardware purchased may be returned for any reason within seven days of purchase. All devices come with a 90-day repair warranty for hardware or up to three years manufacturer warranty with designated partners. We may charge up to 25% restocking fees for unpacked new items.
What are my return options?
What are my return options?
In-store: 9701 Valley View Road, Eden Prairie, MN 55344 (Open 7 days a week, 10 AM β 6 PM).
By mail: Send an email to support@wamatek.com to approve your return request. Upon approval, we will send you a return label.
Can I Cancel My Order?
Can I Cancel My Order?
We completely get it. We change our minds, too! While we wish we could, once an order is shipped, we are unable to alter or cancel it.