Help & FAQs

Yes, we offer a payment plan through Affirm- No hard inquiry on your Credit report-Interest free payment for the qualified applications.

We accept various payment methods, including credit/debit cards.

Most US orders ship the same day if ordered by 2 PM CST with a 2 to 5 business days delivery, depending on your location.

Yes, you can request a store pick, M-S, from 10 AM to 6 PM.  Please call the store at 952-681-2852 or email us at support@wamatek.com to arrange your pick-up.

Most orders qualify for free shipping.

Yes, we offer international shipping. Shipping costs and delivery times vary depending on the destination.  The customer is responsible for shipping costs.

We currently ship to the US mainland and internationally.

Yes, you can exchange your order. In that case, the shipping fees will be charged to you.  We may charge up to 25% restocking fees for unpacked new items.

We will charge a 15% restocking fee for unwanted orders and up to 25% for unpacked new items.

Returns may include a full refund or store credit. Online purchases may be returned within 30 days of delivery. We provide a 90-day service or up to a three-year manufacturer warranty for designated computers; they are not refundable. Only devices experiencing a technical issue qualify for a full refund or exchange. If a return for any other reason, Wamatek will refund the total amount of the returned item (s) minus a 15% restocking fee. We may charge up to 25% restocking fees for unpacked new items.

 Returns may include a full refund or store credit. Most hardware purchased may be returned for any reason within seven days of purchase. All devices come with a 90-day repair warranty for hardware or a one-year manufacturer warranty for designated computers. Computers are not refundable.  We may charge up to 25% restocking fees for unpacked new items.

1. In-store at  9701 Valley View Road Eden Prairie, MN 55344  7/7 from 10 am to 6 pm
2. By mail: It is has easy as sending us an email at support@wamatek.com to approve your return request.. Upon approval, we will send you a return label

We completely get it. We change our minds, too! While we wish we could, once an order is shipped, we are unable to alter or cancel it.

Yes. We are committed to giving a second life to electronic devices for a cleaner planet.

We only buy paid-off and unlocked cell phones.

We require a valid government-issued document for trade-in.

We are the largest store for renewed electronics in Minnesota. We offer a wide range of new and renewed electronics, including smartphones, computers, tablets, home appliances, audio equipment, electronic components and parts, and accessories.

Wamatek partners with the most recognizable brands in our industry. Please click to shop our products by brand.

Yes, we do! Our highly experienced tech team is ready to provide a premium repair service.

We provide extended hardware rental and IT services. Please reach out to us at support@wamatek.com  for dedicated solutions.

Yes, we provide technical support for all products purchased from us. You can contact our support team for assistance via email at support@wamatek.com or 952-681-2852.

Absolutely. We do not share or sell anyone’s information because we understand how important your information is to you.

In person at our store, by phone at 952-681-2852, by email at support@wamatek.com, or via online chat.

You can reach our customer support team via email at support@wamatek.com, phone at 952-681-2852, or live chat on our website. Our support hours are Monday to Sunday, 10 AM to 6 PM.

You can order through our website or visit our physical store. For online orders, simply add items to your cart and checkout.

We operate both a physical and online store to provide you with the best shopping experience.