FREQUENTLY ASKED QUESTIONS
If you have any questions about shipping, returns or just in general. We have the answers.
Our FAQ covers all of these and much more. If you don’t see your question below, contact us directly.
Return & Exchange Policy
In-Store Purchases: Devices purchased in-store may be returned within 14 days. Returns are only accepted for phones that are experiencing technical issues.
Online & Wholesale Orders: All online and wholesale purchases may be returned within 30 days from the delivery date. Returns may include a full refund or store credit.
How to return your online order:
Option 1: In Store:
Bring the item to our Wamatek store.
9701 Valley View Rd, Eden Prairie, MN 55344
Option 2: By Mail:
- Questions: Call 952-681-2852 or Email firstname.lastname@example.org
- Have your invoice available. We will need the order date and number as well as the reason for the return.
- We will issue you a return label.
- Place the return label on the original packaging and drop it in any USPS mailbox.
- Once we receive your device a refund will be initiated immediately. Refunds will be issued to the
original payment method and will reflect in your bank account within 3-5 days from the date completed.
- If a promotional discount was applied at the time of purchase your refund will be for the actual
amount paid at the time of purchase.